Our Bath Systems
Our Other Products
How to Buy / Ordering Questions
Installation, Service or Parts
Maintenance & Warranty Information
About Apollo
Our Bath Systems
Q: What types of bathing systems does Apollo offer?
A: Our two main types of bathing systems are Advantage™ and Serenity™ whirlpool systems.
The Advantage system is used more in nursing homes and other elder care facilities. The Serenity system is generally preferred by assisted living facilities. Visit our Bathing Systems page to learn more.
We also offer a groundbreaking Air Spa that features self-sealing air outlets, a backflushing system and blower assisted line disinfection systems. Learn more about air spas and whirlpools here.
Q: If our bathing system is equipped with Remedy®, do we need to disinfect between baths?
A: Apollo systems equipped with Remedy require only a cleaning step with Turbo Clean™ between baths. Facilities may choose to adjust this protocol depending upon the profile of the resident(s) being bathed, but studies show Remedy-equipped whirlpools cleaned between each bath with Turbo Clean have fewer remaining bacteria than other systems that have been chemically disinfected.
Q: How long do Remedy UV bulbs last?
A: Each UV bulb will last about 5,000 hours. When the bulb burns out, an indicator on the tub’s control panel will alert you. Contact Apollo Customer Service to order new bulbs.
Q: How do I turn Remedy on and off?
A: Remedy automatically turns on and off with a push of the whirlpool button.
Q: What is the weight capacity of your Level Glide™ transfer system?
A: Weight capacity for the Level Glide is 300 pounds.
Q: How do whirlpools compare to air spas relative to infection control?
A: Contrary to popular belief, self-infection is a more serious issue than cross-contamination. Even if a tub is cleaned and disinfected between baths, the bacteria levels skyrocket once a person gets in the tub to bathe. Air spas hold no advantage over whirlpools when it comes to self-infection. Apollo’s UV System, Remedy, kills bacteria during the bath, making it the safest bathing system relative to infection control on the market.
However, in keeping with Apollo’s industry-leading commitment to Infection Protection, we offer the only air spa that back-flushes the internal air lines with cleaner and disinfectant. After the disinfectant has been flushed with clean water, our air spa has an automatic blower feature to completely dry out the lines within the system to virtually eliminate the chance for cross-contamination.
Our Other Products
Q: What types of skin care products does Apollo offer?
A: Apollo offers a comprehensive line of skin care products to that are equally effective for residents and caregivers alike. Our selections of Lotions & Creams, Body Wash & Shampoo and Bath Oils & Skin Conditioners have been specially formulated to provide superior treatment for sensitive and damaged skin.
Q: What types of skin conditions do your skin care products treat?
A: Our skin care products have been proven to be very effective in the treatment of a number of different skin conditions. For complete information, visit our Skin Conditions Guide page where you’ll be able to see a list of recommended products for various conditions.
Q: What is Duo Air Sanitizer?
A: Apollo’s DuO™ Air Sanitizer is a patented air freshening spray that actually neutralizes and eliminates airborne odors rather than just covering them up.
Q: Does Apollo sell accessories for their bathing systems?
A: Yes. We have a wide variety of accessories including our Foot Care Platform, Chair Pad, Digital Scale and Rapid Fill Reservoir to help you customize your bathing system to meet your needs perfectly. Visit our accessories page or contact Apollo for more specific information..
How to Buy / Ordering Questions
Q: I have a question about an existing order with Apollo – who do I call?
A: If you ordered a bathing system or other products from your local Apollo representative, please contact the representative directly. If you placed a product order via phone or the web, please contact our offices at (715) 247-5625 or via email at sales@apollobath.com. You can also find your local Apollo representative.
Q: I want to buy an Apollo Bathing System. Who should I call?
A: Please contact your local Apollo representative for assistance. Find a rep in your area.
Q: How long does it take to get our new bathing system?
A: From the point you order your bathing system, and we receive all the features and specs you’d like in your system, it typically takes 3-6 weeks for us to produce your system and get it delivered to your facility.
Your Apollo representative will be able to give you a more precise estimate of delivery at the time you place your order. In addition, we notify you once your order is ready for shipment so that you can be prepared for the arrival of your bath system.
Q: How much does shipping/freight cost?
A: Shipping costs vary greatly depending on what you order and how far it has to be shipped. Contact Apollo or call (715) 247-5625, extension 0, to find out specific shipping costs for your order.
Q: I need replacement parts for my Apollo bathing system. Where do I get them?
A: Apollo keeps a complete line of replacement parts on hand for all of our systems, including the 3000 series systems which are no longer in production. To find and order replacement parts, go to our Find Bath Parts page.
Q: I need to order skin care and equipment care products. What should I do?
A: All of Apollo’s skin care and equipment care products can be ordered by going to our Products Inquiry page. You can also contact us directly if you need further assistance.
Installation, Service or Parts
Q: Who installs my new bathing system? Is installation included with the bathing system purchase?
A: Installation is not included with the purchase of your bathing system. In most cases, in-house maintenance personnel or a local plumber can complete the installation without any trouble. If you need assistance or support with your installation, please feel free to contact our office for assistance.
Q: Do you have CAD drawings available for your bathing systems?
A: Yes. We'd be happy to email you electronic files of any CAD drawings you may need for our bathing systems. Please complete and fax us the room drawing form or email us at sales@apollobath.com and include precise information about the bathing system you are interested in (Advantage, Serenity or both). We will respond with the appropriate CAD drawings. If you need additional assistance, please click here to contact us directly.
Q: Do you have plumbing and electrical spec sheets available for your bathing systems?
A: Yes. Both are available for viewing or download:
Q: How readily available are parts for Apollo bathing systems?
A: All bathing systems and parts are shipped from our corporate headquarters in Somerset, Wisconsin, just outside the Minneapolis/St. Paul, Minnesota area. If parts orders are received by 11:00 a.m., they can generally be shipped the same day. If not, most parts are shipped the next business day. Many parts for Apollo systems may be purchased at local hardware stores and installed by in-house maintenance personnel.
Q: How do I order replacement parts for my bathing system?
A: We have replacement parts available for our bathing systems. Visit our Find Bath Parts page for complete details.
Q: How long do the door gaskets last?
A: Gasket life depends upon how often the tub is used and how well it is maintained. Doors should be left open, or at least unlatched when not in use. Gaskets can last up to one year and are easy and inexpensive to replace.
Maintenance & Warranty Info
Q: What kind of warranty does Apollo offer on its bathing systems?
A: All Apollo bathing systems are covered by a one-year limited warranty that protects against defects in workmanship and materials. It does not cover normal wear and tear on items such as hoses, gaskets and seals. Apollo offers a two-year warranty extension simply by agreeing to regularly purchase Apollo’s high performance skin care and equipment care products for the duration of the warranty. For more information on our extended warranty, contact Apollo.
Q: If we buy an Apollo bathing system, do we need to use Apollo solutions?
A: While you can use non-Apollo products in Apollo equipment without damaging the system, we strongly recommend Apollo skin care and equipment care products for all of your solutions needs. Our products are specially formulated to meet the unique skin care needs of geriatric residents and unmatched for leaving skin conditioned and fresh smelling. Additionally, our skin care products contain no agents or dyes that absorb or that inhibit the effectiveness of the Remedy ultra violet water purification system.
Q: What is the difference between Power Clean and Turbo Clean?
A: Power Clean is primarily used for any bathing system without an automatic dispensing system or for any surface requiring the pre-cleaning step before disinfection. Turbo Clean is used with bathing systems equipped with automatic systems to back-flush the whirlpool lines. Turbo Clean is especially effective for systems equipped with the Remedy ultra violet water purification system.
Q: How do Power Clean and Turbo Clean differ from Cid-A-L™?
A: Unlike Cid-A-L, Power Clean and Turbo Clean are not quaternary disinfectants, but are used for the “pre-cleaning” step in the disinfection process. Most disinfectants on the market are called one-step cleaners/disinfectants, but are not designed to handle all of the bacteria and bio-load left behind on a tub after a bath. Turbo Clean and Power Clean remove these gross soils so the disinfectant can be more effective.
About Apollo
Q: How long has Apollo been in business?
A: Apollo has been providing innovative, timely and relevant products for the nursing home and assisted living industries for over 30 years. Founded in 1978, Adrian Sween drew upon his years of experience to put Apollo at the forefront of the institutional bathing and skin care industry. Review our complete corporate history or contact us if you have specific questions or media inquiries.
Q: Is Apollo ISO certified?
A: Yes. Apollo is an ISO 9001:2000 certified company. We work very hard to ensure that our Quality management System is as good as it can possibly be and we are proud to have earned this distinction.
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