Q: What kind of warranty does Apollo offer on its bathing systems?

A: All Apollo bathing systems are covered by a one-year limited warranty that protects against defects in workmanship and materials. It does not cover normal wear and tear on items such as hoses, gaskets and seals. Apollo offers a two-year warranty extension simply by agreeing to regularly purchase Apollo’s high performance skin care and equipment care products for the duration of the warranty.

Q: If our Apollo is equipped with Remedy, do we need to disinfect between baths?

A: Apollo systems equipped with Remedy require only a cleaning step with Turbo Clean between baths. Facilities may choose to adjust this protocol depending upon the profile of the resident(s) being bathed, but studies show Remedy-equipped whirlpools cleaned between each bath with Turbo Clean have fewer remaining bacteria than other systems that have been chemically disinfected.

Q: How long do Remedy UV bulbs last?

A: Each UV bulb will last about 5,000 hours. When the bulb burns out, an indicator on the tub’s control panel will alert you. Call Apollo Customer Service to order new bulbs.

Q: How do I turn Remedy on and off?

A: Remedy automatically turns on and off with a push of the whirlpool button.

Q: What is the weight capacity of your Level Glide transfer system?

A: Weight capacity for the Level Glide is 300 pounds.

Q: If we buy an Apollo bathing system, do we need to use Apollo solutions?

A: While you can use non-Apollo products in Apollo equipment without damaging the system, we strongly recommend Apollo skin care and equipment care products for all of your solutions needs. Our products are specially formulated to meet the unique skin care needs of geriatric residents and unmatched for leaving skin conditioned and fresh smelling. Additionally, our skin care products contain no organic agents or dyes that absorb or inhibit the effectiveness of the Remedy ultra violet water purification system.

Q: How readily available are parts for Apollo bathing systems?

A: All bathing systems and parts are shipped out of Somerset, Wisconsin, just outside the Minneapolis/St. Paul area. If parts orders are received by 11:00 a.m., they can generally be shipped the same day. If not, most parts are shipped the next business day. Many parts for Apollo systems may be purchased at local hardware stores and installed by in-house maintenance personnel.

Q: How long do the door gaskets last?

A: Gasket life depends upon how often the tub is used and how well it is maintained. Doors should be left open, or at least unlocked when not in use. Gaskets can last up to one year and are easy and inexpensive to replace.

Q: How do whirlpools compare to air spas relative to infection control?

A: Contrary to popular belief, self-infection is a more serious issue than cross-contamination. Even if a tub is cleaned and disinfected between baths, the bacteria levels skyrocket once a person gets in the tub to bathe. Air spas hold no advantage over whirlpools when it comes to self-infection. Apollo’s Remedy kills bacteria during the bath, making it the safest bathing system relative to infection control on the market.

However, in keeping with Apollo’s industry-leading commitment to Infection Protection, we offer the only air spa that back-flushes the internal air lines with cleaner and disinfectant to virtually eliminate the chance for cross-contamination.

Q: What is the difference between Power Clean and Turbo Clean?

A: Power Clean is primarily used for any bathing system without an automatic dispensing system or for any surface requiring the pre-cleaning step before disinfection. Turbo Clean is used with bathing systems equipped with automatic systems to back-flush the whirlpool lines. Turbo Clean is especially effective for systems equipped with the Remedy ultra violet water purification system.

Q: How do Power Clean and Turbo Clean differ from Cidal?

A: Unlike Cidal, Power Clean and Turbo Clean are not quaternary disinfectants, but are used for the “pre-cleaning” step in the disinfection process. Most disinfectants on the market are called one-step cleaners/disinfectants, but are not designed to handle all of the bacteria and bio-load left behind on a tub after a bath. Turbo Clean and Power Clean remove these gross soils so the disinfectant can be more effective.